The Force Support Squadron has many front line employees trained in customer service. Between the golf course, bowling centers, children's facilities, fitness centers, and more, it's essential to understand our customers and ensure that we are offering the best service available. That's why we're looking for Mystery Shoppers to help us learn our strengths and find our weak points so we can better improve.
This is done through personally visiting the business or through phone communication, and all situations will be set up by the Marketing Team.
Why Become a Mystery Shopper?
• You'll help us identify potential problems before they turn into major ones.
• Allow us to better understand a customer's experiences from your perspective.
• Share your positive experiences to help train and motivate our front line employees.
• Participate, evaluate, and get reimbursed for doing the things that you already love to do!
Previous experience is not required. We are looking for reliable, detail-oriented shoppers with good written communication skills.
Mystery Shoppers can be a diverse group representing ages 18 and older: spouses, active duty members, retirees, civilians, contractors, or students.
In most cases, it will not take you longer than 30 minutes; however, if taking a class or attending a program, the length of time may vary.
As a Mystery Shopper, you can do as much or as little as you like. You choose which assignments you want and the dates that best fit your schedule, all within the guidelines provided by the 42d FSS. You will be alerted to assignments based on your interests and location.
Once you have accepted your assignment, we will provide you with a set of written shopper instructions and a copy of the questionnaire that explains exactly what information you should gather while you are visiting the facility. All completed forms must be submitted to the FSS Marketing Office in building 1067. All assignments are due no later than 3 pm the day after the assigned shop date. The only exception is weekend shop dates, and they are due the next following business day.
Cancellations: Occasionally, shoppers have emergencies that require them to cancel. If that should occur, email the POC/Scheduler and explain your situation. There are times an extension can be granted. If a shopper accepts a shop and cancels numerous times, a note will be made in the shopper's profile each time and if this becomes a common occurrence, that shopper may be deactivated.
You receive cash reimbursement for services purchased. The FSS Reimburses shoppers upon submission of the completed evaluation report and accompanying receipt from the facility at the FSS Marketing Office located in building 1067.
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