About ICE 2.3.4 (December 2016)

The Interactive Customer Evaluation (ICE) system is a web-based tool that collects feedback on services provided by various organizations throughout the Department of Defense (DoD). The ICE system allows customers to submit online comment cards to provide feedback to the service providers they have encountered at military installations and related facilities around the world. It is designed to improve customer service by allowing managers to monitor the satisfaction levels of services provided through reports and customer comments. ICE provides the following benefits:

  • Allows DoD customers to quickly and easily provide feedback to service provider managers.
  • Gives leadership timely data on service quality.
  • Allows managers to benchmark the performance of their service providers against like services in other DoD organizations.
  • Saves money by providing an enterprise wide capability to manage the resources necessary to collect and report on customer feedback and satisfaction ratings.

Joint Service Provider (JSP) is responsible for high-level system administration and maintenance. Organizations using ICE are responsible for maintaining their own service providers/comment cards.